customer profile: Marisol Morales

January 7, 2015

This week’s Customer Profile comes from Miami, Florida-based aesthetician Marisol Morales of Dermalaser Med Spa.

Name: Marisol Morales

Business: Dermalaser Med Spa

City and State of Business: Miami, FL

1. How long have you been a skin health professional?

10 years

2. Why did you become a skin health professional?

After a car accident at a very early age, I was left with a scar across my face. As soon as the stitches were removed I started going to an aesthetician who helped my scar heal perfectly. I saw how every day my scar improved with her massage technique, serums and creams. I understood that my skin was alive; that it was grateful of everything we were doing for it; and that all it needed was time and patience to heal the right way. I am fascinated by the skin’s healing process because it holds great memory; it remembers if we are neglecting it or taking good care of it.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

My favorite patients are young kids suffering from acneic skin. Helping them with their self-esteem is extremely rewarding to me. I will never forget the day I received the most truthful and grateful hug from a young patient that had been struggling with acne.

4. Do you have a favorite modality used in the treatment room?

Chemical peels and fractionated bi-polar radiofrequency (controlled dermal heating) are my favorite modalities to use in the treatment room.

5. What makes you a successful skin health professional?

What makes me a successful skin health professional is constant education, and the best products and machines available on the market.

6. Why did you choose to partner with PCA SKIN?

I chose to partner with PCA SKIN because of the education available to the professionals as well as the patients;  the quality of ingredients and delivery systems.

7. What is your favorite PCA SKIN daily care product?

Hydrator Plus Broad Spectrum SPF 30 and Weightless Protection Broad Spectrum SPF 45 sunblock are my favorite daily care products.

8. What is your favorite PCA SKIN professional treatment?

My favorite professional treatment is PCA Peel® with Hydroquinone & Resorcinol.

9. What would you say to a newly certified PCA SKIN professional?

I would tell a newly certified professional to take advantage of PCA’s education and follow protocols.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.

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customer profile: Pauline Farace

December 17, 2014

This week’s Customer Profile comes from San Jose, CA-based aesthetician Pauline Farace of Studio Joule & Joule Face Makeup Styling.

Name: Pauline Farace

Business: Studio Joule & Joule Face Makeup Styling

City and State of Business: San Jose, CA

1. How long have you been a skin health professional?

25 years

2. Why did you become a skin health professional?

I started out as a makeup artist and was encouraged to become an aesthetician as well; the two definitely go hand in hand. I liked the aspect of the skin care profession always having new opportunities for growth and knowledge.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I have had several clients with moderate to severe cases of hyperpigmentation; bringing them back to a state of feeling comfortable with their skin and enjoying their natural glow, along with having the confidence to venture out of the door with very little or no makeup. It makes me happy to see them feeling comfortable and having them share the compliments that they receive.

4. Do you have a favorite modality used in the treatment room?

I love the basics in my treatment room, such as my steamer, lamp, results-oriented products and my gentle hands.

5. What makes you a successful skin health professional?

When I bring new products and treatments into my studio, I share with my clients that I’ve already studied and experienced the products myself. My excitement starts before the new products are even in my studio. I believe it’s important to educate, assure and nurture my patients, so that they are also comfortable with the treatment that I have chosen for them. Everyone’s comfort level is different, so a customized approach is always good.

6. Why did you choose to partner with PCA SKIN?

I had seen PCA SKIN at various trade shows and their ads in trade journals over the years. I decided to broaden my range of peels that I was offering. Last year I finally visited the PCA SKIN booth at Face & Body and inquired about the training. I was impressed with all they had to offer in their “show package,” plus the PCA SKIN representative that helped me was both welcoming and informative. The ongoing and online education was a definite bonus; I would also say that PCA has the absolute best customer service! Whether I call in with just one question or five, they have always come through with answers and solutions for me.

7. What is your favorite PCA SKIN daily care product and why?

I love the Pigment Bar®. It is one of my best sellers and it’s a great solution for everyone with pigmentation issues. Pigment Bar® is economical, has a fresh clean scent, and leaves the skin feeling clean and looking bright. It is the best bar in a jar! I also really like the Post-Procedure Solution and the Daily Care Solution Sets; they are great little tools to have in your practice.

8. What is your favorite PCA SKIN professional treatment and why?

I love Sensi Peel®; it’s a great starting point for someone who has never experienced a peel. It also suits my more advanced peel clients. I really like the “progressive” approach to treatment. The retinoid boosters are also great to go along with Sensi Peel®.

9. What would you say to a newly certified PCA SKIN professional?

I would tell a newly certified PCA SKIN professional to take advantage of everything that is offered, from the additional training to the online courses to the samples sizes that are available; and to never feel that one single question is not an important one. The PCA SKIN staff is really there to help build your practice.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Colleen Easterlin

December 3, 2014

This week’s Customer Profile comes from Melbourne, Florida-based aesthetician Colleen Easterlin of Lawler Centre Cosmetic Surgery.

Name: Colleen Easterlin

Business: Lawler Centre Cosmetic Surgery

City and State of Business: Melbourne, FL

1. How long have you been a skin health professional?

9 years

2. Why did you become a skin health professional?

I became a skin health professional to be able to provide effective and affordable skin care to clients.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I have a wonderful high school male who was suffering with acne. Together we dramatically cleared up his skin with routine in-office peels and diligent use of his at-home regimen. He smiles now when he comes back for maintenance visits and his self-confidence has sky rocketed!

4. Do you have a favorite modality used in the treatment room?

I like to do microdermabrasion combined with a peel. My clients like how it increases the intensity of a peel and the results.

5. What makes you a successful skin health professional?

I really take my time to listen to the client’s skin care goals, ask about their history as well as their current lifestyle. I design the at-home regimens to best fit with their lifestyle so they will stick with it. Also, I read as much as I can about the skin care industry and stay current with classes.

6. Why did you choose to partner with PCA SKIN?

I have always admired PCA SKIN for their dedication to providing effective and affordable skin care products backed by science.

7. What is your favorite PCA SKIN daily care product and why?

Right now, I love the Perfecting Neck & Décolleté. I love the way my skin feels smooth and it lessens the redness.

8. What would you say to a newly certified PCA SKIN professional?

I would tell them to know the ingredients. If you know your ingredients, you can choose the best services and products for your clients. This will lead to more revenue for you and happy clients!

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Melissa Romero

November 19, 2014

This week’s Customer Profile comes from Duluth, Georgia-based aesthetician Melissa Romero of Laser Lights Cosmetic Laser Center.

Name: Melissa Romero

Business: Laser Lights Cosmetic Laser Center

City and State of Business: Duluth, GA

1. How long have you been a skin health professional?

I have been working in the skin care industry for three years.

2. What are the primary skin types and conditions you treat?

Because I work for a plastic surgeon I see a variety of conditions, but I mostly treat aging skin.

 3. On average, how many patients do you treat each week?

I see about 50 patients in a week.

 4. What is the average age group you treat?

I would say from 16-75 years old.

 5. Why did you become a skin health professional?

I became a skin professional because of my daughter’s experiences. My daughter has dealt with acneic, atopic dermatitis and super sensitive skin! I watched her become self-consciousness of her skin. Because of her suffering, I wanted to help others feel and look their very best!

6. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I have a client who came to see me because she suffered from melasma. She was using Obagi, and had received an Erbium laser procedure and other treatments without any results. After doing a series of four PCA SKIN chemical peels, along with her home regimen of Pigment Gel®; Brightening Therapy® with TrueTone; C-Strength 20% with 5% Vitamin E and Intensive Clarity Treatment®: 0.5% pure retinol night; now her hyperpigmentation is 80% gone. She is thrilled with the results and has become one of my best marketing agents!

7. Do you have a favorite modality used in the treatment room?

I have been doing CO2 with PCA SKIN chemical peels, and it is my absolute favorite combination!

8. How are you using PCA SKIN peels with CO2?

I use PCA Peel® with Hydroquinone 15-20 minutes prior to CO2. This works great for reducing the chances of post-inflammatory hyperpigmentation and assisting in the removal of existing pigmentation, such as age spots.

9. What type of patient would be a candidate for CO2 laser with PCA SKIN peel?

Skin type I-III is a great candidate who also wants to erase years off their skin, improve collagen production and even surface tones. Get rid of years of sun damage and age spots!

10. What makes you a successful skin health professional?

Although I can’t cure every skin care ailment, I upgrade myself constantly with education and experience. This helps me feel more confident with giving my clients the best treatment suited for their needs. There isn’t a one-shoe-fits-all approach when it comes to skin; I adjust the products and routine according to the client’s individual skin type.

11. Why did you choose to partner with PCA SKIN?

I chose PCA SKIN because of the results! We had other professional lines in the practice and I wasn’t seeing the results that I did with PCA. PCA addresses a variety of skin conditions.

12. When did you start treating patients with PCA SKIN daily care products and professional treatments?

I started treating clients 4 months ago with PCA SKIN daily care products.

13. What is your favorite PCA SKIN daily care product and why?

My absolute favorite product is ExLinea® Peptide Smoothing Serum. This treatment serum is formulated with Argireline, to minimize the appearance of fine lines and wrinkles. I tell my clients this is the liquid Botox! Instant gratification.

14. Describe the different types of treatments you perform.

I perform a variety of treatments on a daily basis; anywhere from laser resurfacing to a basic facial. On a less aggressive approach, I love doing a microdermabrasion with Oxygenating Trio®, what a nice combo!

15. What is your favorite PCA SKIN professional treatment and why?

It is hard to choose just one, I love all the peels! Sensi Peel® is a favorite because I have so many clients tell me they can’t have a peel because they have rosacea or sensitive skin. This TCA solution will improve surface texture and brighten the skin while helping to promote an even skin tone. Clients are amazed and very happy to have something that works for their skin.

16. Which PCA SKIN peel is most effective and for what type of skin condition?

PCA Peel® with Hydroquinone is a great treatment for stubborn melasma. I also love to prep the skin with Clarify: Therapeutic Salicylic Acid Mask.

17. What would you say to a newly certified PCA SKIN professional?

PCA SKIN representatives are all very knowledgeable and eager to help you be the best PCA SKIN Certified Professional! I have honestly called from another treatment room while a client is waiting and asked for recommended treatment options. Always listen to what your clients concerns are. Be honest and enjoy.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Kariman Vietzke

November 5, 2014

This week’s Customer Profile comes from Portland, Oregon-based aesthetician Kariman Vietzke of Kariman’s Skin Care.

Name: Kariman Vietzke 

Business: Kariman’s Skin Care

City and State of Business: Portland, OR

1. How long have you been a skin health professional?

2 years.

2. Why did you become a skin health professional?

I went to school for hair design, but fell in love with skin care therapy

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I had a bride in her early 30s come to me with really bad acne and hyper-pigmentation on the forehead. After using good quality products, and with the help of LED light and microdermabrasion, it has faded out and she was a very happy bride.

4. Do you have a favorite modality used in the treatment room?

Yes, microdermabrasion and LED light treatments.

5. What makes you a successful skin health professional?

I love what I do and want to really help anyone with skin problems. With PCA it has been a great success in my studio and that is because PCA really works.

6. Why did you choose to partner with PCA SKIN?

I chose to partner with PCA SKIN because the reviews that I read online are amazing.

7. What is your favorite PCA SKIN daily care product and why?

The Rejuvenating Serum, the Intensive Age Refining Treatment: 0.5% pure retinol night and also Retinol Renewal with RestorAtive Complex are all amazing anti-age serums that my husband and I use daily because we are getting old! Our skin looks amazing. My husband (52) and myself (almost 40) don’t look our ages at all.

8. What is your favorite PCA SKIN professional treatment and why?

Sensi Peel® and the Esthetique Peel made my pores shrink! I love it.

9. What would you say to a newly certified PCA SKIN professional?

This product works, works, works. I just keep reading the PCA book to get to know the peels better on how, why and when to use them.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


how smoking impacts the skin

November 4, 2014

Smoking is one of the most controllable causes of disease and death today. It is also a major contributor to many skin conditions and complications, such as skin discoloration, breakdown of collagen and elastin, deep wrinkling, skin aging, poor wound healing and abnormal skin growths.

Our skin relies on oxygen in order to function properly. Air is pulled into our lungs, travels down to the smallest air sacs in the lungs, and is then carried throughout the body via the tiny and intricate network of capillaries. Without sufficient oxygen, the body and the skin suffer.

Nicotine in cigarette smoke causes vasoconstriction or blood vessel contraction, which limits the actual size of the vessel. Carbon monoxide in cigarettes bonds with oxygen, greatly reducing the amount available to the body. This combination of nicotine and carbon monoxide not only limits the size of the vessel, but also the amount of oxygen flowing through them.

some not so fun facts

  • Just one cigarette restricts blood flow for up to 90 minutes.
  • The body produces more blood vessels to compensate for the oxygen restriction due to smoking.
  • De-oxygenated skin often exhibits a grey or yellow tone.
  • It only takes 15-20 seconds for cigarette smoke to impact each part of the body.
  • Blood circulation is significantly decreased due to the vasoconstrictive nature of nicotine.

The sooner a smoker decides to quit, the sooner the vital organs and the skin start to heal. However, the breakdown of the dermal layers is not easily recovered by simply putting out the cigarette. Rebuilding of collagen, repairing elastin and improving the overall function of the dermis must be instigated.

Regular chemical peels will improve not only the production of collagen, but will also improve the tone and texture of the skin. Daily use of collagen-building topical products is also a vital component to reversing the signs of aging due to smoking. Integrating ingredients like vitamin C during the morning and retinoids at night, along with advanced peptides and epidermal growth factor, will prolong the benefits gained from monthly chemical peels.

The effects of cigarettes reach nearly every organ of the body, including the skin. The sooner a smoker puts down the cigarettes, the sooner the body will begin healing from the damage of the nicotine and various chemicals contained within. The skin, however, typically requires more attention. With monthly chemical peels and a comprehensive collagen-building daily care regimen, the skin can begin the recovery process.


customer profile: Kerry Benjamin

October 22, 2014

This week’s Customer Profile comes from California-based aesthetician Kerry Benjamin of Kerry Benjamin Skincare.

Name: Kerry Benjamin

Business: Kerry Benjamin Skincare

City and State of Business: Los Angeles, CA

1. How long have you been a skin health professional?

3 years

2. Why did you become a skin health professional?

I became a skin health professional because I have struggled my entire life with eczema and have had to manage my skin on a daily basis.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

A client had spent the last 10 years of her life maintaining her breakouts. They “ruled” her world and made her depressed. She told me she had tried everything and nothing worked — every treatment, every medication, every skin line under the sun, and she was still dealing with a very serious breakout when she came to see me.

We did a series of Stacked Skincare treatments every 2 weeks, and after 3 months her skin was 100% clear.

She says she is now “free”! She feels great, now her confidence has been restored and is no longer wearing any makeup.

4. Do you have a favorite modality used in the treatment room? 

I developed Stacked Skincare where I stack various modalities for optimal results. The modalities I use are SilkPeel® Microdermabrasion, PCA SKIN® Peels, dermaplaning and microneedling.

5. What makes you a successful skin health professional?

What makes me successful is my professionalism, my unique treatments and the fact that I truly care about the results for each of my clients. I am always available for my clients via text, call, email, anytime with any questions and I get back to them as soon as I can. They know they can rely on me and I’ve built a solid relationship of trust with them.

6. Why did you choose to partner with PCA SKIN?

PCA SKIN has the best products that truly do transform skin, and world-class customer service.

7. What is your favorite PCA SKIN daily care product and why?

Both the Intensive Clarity Treatment® and the Intensive Age Refining Treatment®.  They are highly effective at treating acne, PIH, UV damage and fine lines.

8. What is your favorite PCA SKIN professional treatment and why?

All of the PCA SKIN peels are my favorite. Especially when stacked with other modalities, the results are quick, effective and with little to no downtime for my clients.

9. What would you say to a newly certified PCA SKIN professional?

I would say you’ve picked one of the top product lines to partner with; highly effective professional treatments that are safe for all skin types and affordable home care products that produce amazing results! Review their online education, there’s tons of great information. And don’t hesitate to call and ask questions; there is always a friendly, knowledgeable person on the other end of the phone happy to help answer any question.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.