customer profile: Pauline Farace

December 17, 2014

This week’s Customer Profile comes from San Jose, CA-based aesthetician Pauline Farace of Studio Joule & Joule Face Makeup Styling.

Name: Pauline Farace

Business: Studio Joule & Joule Face Makeup Styling

City and State of Business: San Jose, CA

1. How long have you been a skin health professional?

25 years

2. Why did you become a skin health professional?

I started out as a makeup artist and was encouraged to become an aesthetician as well; the two definitely go hand in hand. I liked the aspect of the skin care profession always having new opportunities for growth and knowledge.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I have had several clients with moderate to severe cases of hyperpigmentation; bringing them back to a state of feeling comfortable with their skin and enjoying their natural glow, along with having the confidence to venture out of the door with very little or no makeup. It makes me happy to see them feeling comfortable and having them share the compliments that they receive.

4. Do you have a favorite modality used in the treatment room?

I love the basics in my treatment room, such as my steamer, lamp, results-oriented products and my gentle hands.

5. What makes you a successful skin health professional?

When I bring new products and treatments into my studio, I share with my clients that I’ve already studied and experienced the products myself. My excitement starts before the new products are even in my studio. I believe it’s important to educate, assure and nurture my patients, so that they are also comfortable with the treatment that I have chosen for them. Everyone’s comfort level is different, so a customized approach is always good.

6. Why did you choose to partner with PCA SKIN?

I had seen PCA SKIN at various trade shows and their ads in trade journals over the years. I decided to broaden my range of peels that I was offering. Last year I finally visited the PCA SKIN booth at Face & Body and inquired about the training. I was impressed with all they had to offer in their “show package,” plus the PCA SKIN representative that helped me was both welcoming and informative. The ongoing and online education was a definite bonus; I would also say that PCA has the absolute best customer service! Whether I call in with just one question or five, they have always come through with answers and solutions for me.

7. What is your favorite PCA SKIN daily care product and why?

I love the Pigment Bar®. It is one of my best sellers and it’s a great solution for everyone with pigmentation issues. Pigment Bar® is economical, has a fresh clean scent, and leaves the skin feeling clean and looking bright. It is the best bar in a jar! I also really like the Post-Procedure Solution and the Daily Care Solution Sets; they are great little tools to have in your practice.

8. What is your favorite PCA SKIN professional treatment and why?

I love Sensi Peel®; it’s a great starting point for someone who has never experienced a peel. It also suits my more advanced peel clients. I really like the “progressive” approach to treatment. The retinoid boosters are also great to go along with Sensi Peel®.

9. What would you say to a newly certified PCA SKIN professional?

I would tell a newly certified PCA SKIN professional to take advantage of everything that is offered, from the additional training to the online courses to the samples sizes that are available; and to never feel that one single question is not an important one. The PCA SKIN staff is really there to help build your practice.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.

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customer profile: Colleen Easterlin

December 3, 2014

This week’s Customer Profile comes from Melbourne, Florida-based aesthetician Colleen Easterlin of Lawler Centre Cosmetic Surgery.

Name: Colleen Easterlin

Business: Lawler Centre Cosmetic Surgery

City and State of Business: Melbourne, FL

1. How long have you been a skin health professional?

9 years

2. Why did you become a skin health professional?

I became a skin health professional to be able to provide effective and affordable skin care to clients.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I have a wonderful high school male who was suffering with acne. Together we dramatically cleared up his skin with routine in-office peels and diligent use of his at-home regimen. He smiles now when he comes back for maintenance visits and his self-confidence has sky rocketed!

4. Do you have a favorite modality used in the treatment room?

I like to do microdermabrasion combined with a peel. My clients like how it increases the intensity of a peel and the results.

5. What makes you a successful skin health professional?

I really take my time to listen to the client’s skin care goals, ask about their history as well as their current lifestyle. I design the at-home regimens to best fit with their lifestyle so they will stick with it. Also, I read as much as I can about the skin care industry and stay current with classes.

6. Why did you choose to partner with PCA SKIN?

I have always admired PCA SKIN for their dedication to providing effective and affordable skin care products backed by science.

7. What is your favorite PCA SKIN daily care product and why?

Right now, I love the Perfecting Neck & Décolleté. I love the way my skin feels smooth and it lessens the redness.

8. What would you say to a newly certified PCA SKIN professional?

I would tell them to know the ingredients. If you know your ingredients, you can choose the best services and products for your clients. This will lead to more revenue for you and happy clients!

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Melissa Romero

November 19, 2014

This week’s Customer Profile comes from Duluth, Georgia-based aesthetician Melissa Romero of Laser Lights Cosmetic Laser Center.

Name: Melissa Romero

Business: Laser Lights Cosmetic Laser Center

City and State of Business: Duluth, GA

1. How long have you been a skin health professional?

I have been working in the skin care industry for three years.

2. What are the primary skin types and conditions you treat?

Because I work for a plastic surgeon I see a variety of conditions, but I mostly treat aging skin.

 3. On average, how many patients do you treat each week?

I see about 50 patients in a week.

 4. What is the average age group you treat?

I would say from 16-75 years old.

 5. Why did you become a skin health professional?

I became a skin professional because of my daughter’s experiences. My daughter has dealt with acneic, atopic dermatitis and super sensitive skin! I watched her become self-consciousness of her skin. Because of her suffering, I wanted to help others feel and look their very best!

6. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I have a client who came to see me because she suffered from melasma. She was using Obagi, and had received an Erbium laser procedure and other treatments without any results. After doing a series of four PCA SKIN chemical peels, along with her home regimen of Pigment Gel®; Brightening Therapy® with TrueTone; C-Strength 20% with 5% Vitamin E and Intensive Clarity Treatment®: 0.5% pure retinol night; now her hyperpigmentation is 80% gone. She is thrilled with the results and has become one of my best marketing agents!

7. Do you have a favorite modality used in the treatment room?

I have been doing CO2 with PCA SKIN chemical peels, and it is my absolute favorite combination!

8. How are you using PCA SKIN peels with CO2?

I use PCA Peel® with Hydroquinone 15-20 minutes prior to CO2. This works great for reducing the chances of post-inflammatory hyperpigmentation and assisting in the removal of existing pigmentation, such as age spots.

9. What type of patient would be a candidate for CO2 laser with PCA SKIN peel?

Skin type I-III is a great candidate who also wants to erase years off their skin, improve collagen production and even surface tones. Get rid of years of sun damage and age spots!

10. What makes you a successful skin health professional?

Although I can’t cure every skin care ailment, I upgrade myself constantly with education and experience. This helps me feel more confident with giving my clients the best treatment suited for their needs. There isn’t a one-shoe-fits-all approach when it comes to skin; I adjust the products and routine according to the client’s individual skin type.

11. Why did you choose to partner with PCA SKIN?

I chose PCA SKIN because of the results! We had other professional lines in the practice and I wasn’t seeing the results that I did with PCA. PCA addresses a variety of skin conditions.

12. When did you start treating patients with PCA SKIN daily care products and professional treatments?

I started treating clients 4 months ago with PCA SKIN daily care products.

13. What is your favorite PCA SKIN daily care product and why?

My absolute favorite product is ExLinea® Peptide Smoothing Serum. This treatment serum is formulated with Argireline, to minimize the appearance of fine lines and wrinkles. I tell my clients this is the liquid Botox! Instant gratification.

14. Describe the different types of treatments you perform.

I perform a variety of treatments on a daily basis; anywhere from laser resurfacing to a basic facial. On a less aggressive approach, I love doing a microdermabrasion with Oxygenating Trio®, what a nice combo!

15. What is your favorite PCA SKIN professional treatment and why?

It is hard to choose just one, I love all the peels! Sensi Peel® is a favorite because I have so many clients tell me they can’t have a peel because they have rosacea or sensitive skin. This TCA solution will improve surface texture and brighten the skin while helping to promote an even skin tone. Clients are amazed and very happy to have something that works for their skin.

16. Which PCA SKIN peel is most effective and for what type of skin condition?

PCA Peel® with Hydroquinone is a great treatment for stubborn melasma. I also love to prep the skin with Clarify: Therapeutic Salicylic Acid Mask.

17. What would you say to a newly certified PCA SKIN professional?

PCA SKIN representatives are all very knowledgeable and eager to help you be the best PCA SKIN Certified Professional! I have honestly called from another treatment room while a client is waiting and asked for recommended treatment options. Always listen to what your clients concerns are. Be honest and enjoy.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Kariman Vietzke

November 5, 2014

This week’s Customer Profile comes from Portland, Oregon-based aesthetician Kariman Vietzke of Kariman’s Skin Care.

Name: Kariman Vietzke 

Business: Kariman’s Skin Care

City and State of Business: Portland, OR

1. How long have you been a skin health professional?

2 years.

2. Why did you become a skin health professional?

I went to school for hair design, but fell in love with skin care therapy

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I had a bride in her early 30s come to me with really bad acne and hyper-pigmentation on the forehead. After using good quality products, and with the help of LED light and microdermabrasion, it has faded out and she was a very happy bride.

4. Do you have a favorite modality used in the treatment room?

Yes, microdermabrasion and LED light treatments.

5. What makes you a successful skin health professional?

I love what I do and want to really help anyone with skin problems. With PCA it has been a great success in my studio and that is because PCA really works.

6. Why did you choose to partner with PCA SKIN?

I chose to partner with PCA SKIN because the reviews that I read online are amazing.

7. What is your favorite PCA SKIN daily care product and why?

The Rejuvenating Serum, the Intensive Age Refining Treatment: 0.5% pure retinol night and also Retinol Renewal with RestorAtive Complex are all amazing anti-age serums that my husband and I use daily because we are getting old! Our skin looks amazing. My husband (52) and myself (almost 40) don’t look our ages at all.

8. What is your favorite PCA SKIN professional treatment and why?

Sensi Peel® and the Esthetique Peel made my pores shrink! I love it.

9. What would you say to a newly certified PCA SKIN professional?

This product works, works, works. I just keep reading the PCA book to get to know the peels better on how, why and when to use them.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Kerry Benjamin

October 22, 2014

This week’s Customer Profile comes from California-based aesthetician Kerry Benjamin of Kerry Benjamin Skincare.

Name: Kerry Benjamin

Business: Kerry Benjamin Skincare

City and State of Business: Los Angeles, CA

1. How long have you been a skin health professional?

3 years

2. Why did you become a skin health professional?

I became a skin health professional because I have struggled my entire life with eczema and have had to manage my skin on a daily basis.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

A client had spent the last 10 years of her life maintaining her breakouts. They “ruled” her world and made her depressed. She told me she had tried everything and nothing worked — every treatment, every medication, every skin line under the sun, and she was still dealing with a very serious breakout when she came to see me.

We did a series of Stacked Skincare treatments every 2 weeks, and after 3 months her skin was 100% clear.

She says she is now “free”! She feels great, now her confidence has been restored and is no longer wearing any makeup.

4. Do you have a favorite modality used in the treatment room? 

I developed Stacked Skincare where I stack various modalities for optimal results. The modalities I use are SilkPeel® Microdermabrasion, PCA SKIN® Peels, dermaplaning and microneedling.

5. What makes you a successful skin health professional?

What makes me successful is my professionalism, my unique treatments and the fact that I truly care about the results for each of my clients. I am always available for my clients via text, call, email, anytime with any questions and I get back to them as soon as I can. They know they can rely on me and I’ve built a solid relationship of trust with them.

6. Why did you choose to partner with PCA SKIN?

PCA SKIN has the best products that truly do transform skin, and world-class customer service.

7. What is your favorite PCA SKIN daily care product and why?

Both the Intensive Clarity Treatment® and the Intensive Age Refining Treatment®.  They are highly effective at treating acne, PIH, UV damage and fine lines.

8. What is your favorite PCA SKIN professional treatment and why?

All of the PCA SKIN peels are my favorite. Especially when stacked with other modalities, the results are quick, effective and with little to no downtime for my clients.

9. What would you say to a newly certified PCA SKIN professional?

I would say you’ve picked one of the top product lines to partner with; highly effective professional treatments that are safe for all skin types and affordable home care products that produce amazing results! Review their online education, there’s tons of great information. And don’t hesitate to call and ask questions; there is always a friendly, knowledgeable person on the other end of the phone happy to help answer any question.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Lynne Beaulieu

October 8, 2014

This week’s Customer Profile comes from Rhode Island-based aesthetician Lynne Beaulieu of Simply Skin.

Name: Lynne Beaulieu

Business: Simply Skin

City and State of Business: Barrington, RI

1. How long have you been a skin health professional?

I have been a skin health professional for 10 years.

2. Why did you become a skin health professional?

I knew in my early teens that I wanted to be an aesthetician. I believe my love for skincare came from my Nana, who is 103, and my dad. I did facial masks at a very young age and was always the family “extractor”. Unfortunately, when I graduated high school there were no aesthetic programs in my state and I chose another career path. The love of skin care never went away and, at 40 years old, I went back to school and fulfilled my lifelong dream of being an aesthetician. I opened Simply Skin a year after I graduated.

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

I personally suffered with cystic acne and have a soft spot for those who have, too. A new client came to me with concerns of uneven, rough, dull skin left behind from acne. She was getting married and wanted glowing skin. We did a treatment series with Ultra Peel® I and got her on a home regimen which transformed her skin. She wrote me a beautiful letter thanking me.

4. Do you have a favorite modality used in the treatment room?

High frequency is my favorite modality used in the treatment room. I love my high frequency machine and so do my clients! They will call me when they have breakouts and say, ‘Can you do that zappy thing on me?’ It’s older, tried and true technology that can really make a difference in acne patients, and calms the skin beautifully after extractions.

5. What makes you a successful skin health professional?

I’m passionate about my clients achieving their personal best when it comes to their skin. I pride myself on treating every client who walks through my door as an individual and give them 100% of my attention. Every appointment with me should be a positive experience with positive results. Over the years, many clients have told me that they love that I’m so meticulous.

6. Why did you choose to partner with PCA SKIN?

It was a client who introduced me to PCA SKIN. She raved about the Ultra Peel® I and convinced me to try one. Well, I did and I was blown away by the results. My skin looked better than ever. At that point I was hooked and will be a lifelong partner with PCA SKIN.

7. What is your favorite PCA SKIN daily care product and why?

Hydrator Plus Broad Spectrum SPF 30 is my favorite daily care product. Protecting your skin daily from the sun is one of the most important things you can do to keep your skin healthy and looking young. Not only does this product protect, it hydrates without feeling heavy and gives your skin a healthy glow.

8. What is your favorite PCA SKIN professional treatment and why?

Ultra Peel® I is my absolute favorite treatment on my menu! It has transformed the skin and lives of so many of my clients. Personally, I think my skin looks better at 50 than at 40 because of this amazing treatment. As an aesthetician, it is so gratifying to see the results that these treatments leave behind.

9. What would you say to a newly certified PCA SKIN professional?

You couldn’t have picked a better, results-driven product line or better customer service. Continue your education so you then continue to educate your clients and enjoy the positive changes you will see in their skin.

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.


customer profile: Chelsea Van Note

September 24, 2014

This week’s Customer Profile comes from Arizona-based aesthetician Chelsea Van Note of Michele Hunter Aesthetics.

Name: Chelsea Van Note

Business: Michele Hunter Aesthetics

City and State of Business: Scottsdale, AZ

1. How long have you been a skin health professional?

5 wonderful years!

2. Why did you become a skin health professional?

I knew I wanted to work with skin in some way since middle school. The main reason I became an aesthetician is because of my own skin. Growing up I had cystic, painful, embarrassing acne. I got my first pimple in 4th grade, and my skin progressively got worse and continued past high school. I saw doctors and dermatologists, and after multiple trial and error, medications both topically and internally, they told me there was nothing more they could do unless I wanted to do Accutane. After reading the scary booklet about Accutane and all the possible side effects, I decided there had to be some other way. Becoming an aesthetician has been a blessing in more ways than one. I was able to diagnose and treat my own skin, and I have been able to use my passion and personal experience to relate to and help clients of all ages feel comfortable in their own skin!

3. Tell us about a time you improved a patient’s life by addressing their skin concerns.

A regular client I had when I was in Minnesota came to me for a facial and her biggest concern was her milia. This particular client had mature skin and up until that point had no solution to resolving her concern. We discussed proper skin care, what may be causing the milia and a regular facial schedule. After following my suggestions and instructions, she came back to me ecstatic; the milia were gone and under control! Being able to cure clients’ concerns and seeing how confident they become is one of the greatest feelings!

4. Do you have a favorite modality used in the treatment room?

Microdermabrasion is my secret weapon. I love that I can control how aggressive or sensitive I can make the treatment, and also be able to concentrate more on some areas of concern if need be. Microderm allows me to slough off the dull, dry skin cells to get better extractions, give my client that healthy glow, and of course make that skin texture feel silky smooth.

5. What makes you a successful skin health professional?

I believe being honest with my clients is what has made me the successful aesthetician I am! Honesty builds trust, which is very important to me. Having a trusting relationship with my clients allows me to take care of their skin and help them achieve the results they are looking for!

6. Why did you choose to partner with PCA SKIN?

Since I moved to the Valley, I have heard nothing but good things about PCA products and PCA’s education. I am always eager for continuing education and after taking classes at PCA I was excited to get into the treatment room to share my knowledge and new products with my clients!

7. What is your favorite PCA SKIN daily care product and why?

I am in love with PCA’s BPO 5% Cleanser; it is actually what I use at home! One of the reasons it is so great is you can apply it like a mask in the shower while you do everything else, then come back and finish cleansing your face. It takes cleansing to a whole new level, and my skin hasn’t been this clear and refreshed in a long time!

8. What is your favorite PCA SKIN professional treatment and why?

PCA SKIN’s peels have made me a believer! Previous to working with PCA, I was not a fan of chemical peels; I didn’t like how they felt and believed I got better results with microdermabrasion. It is hard for me to pick my favorite PCA peel because I love them all! I like that I can get great results using the PCA modified Jessner’s peels on my more resilient clients, as well as with the Sensi Peel® on my more sensitive clients! Being able to comfortably add on correctors and boosters to enhance the treatment is what puts PCA peels ahead of competitors!

9. What would you say to a newly certified PCA SKIN professional?

It may seem overwhelming at first with all the different combinations of products, but don’t fret! There is nothing wrong with using your cheat sheet to maximize your treatment and get those results that will make both yourself and your client amazed!

If you are a PCA Certified Professional interested in being profiled in this series, please email info@pcaskin.com.