This week’s Customer Profile comes from Dr. Jody Comstock at Skin Spectrum in Tucson, AZ. Dr. Comstock is an established leader in the field of dermatology and gave PCA SKIN access to her best chemical peel tips and tricks.
- Tell us about your practice. I have been in practice for 25 years. For the past 18 years, Skin Spectrum has been a non-insurance cosmetic and procedural practice. I have loved being a pioneer and early investigator in the evolving field of aesthetic medicine. It is exciting, rewarding and always evolving. The greatest joy comes from making patients feel better about themselves. We are able to change lives and give a boost of self-esteem. We live in a world that is visual and we make a judgment within 1/100th of a second as we look at someone. Skin, facial and feature shape and shadows are what our brain reacts to. Skin Spectrum has three physicians, two physician assistants, four laser techs and a total staff of 30. We are successful because of our service-oriented, educated and qualified team. This patient-centric team approach has worked for us. We are also part of a greater destination location. In our building we have an anti-aging physician — my husband Frank Comstock, M.D. — a work-out center, an operating room and a lab. Our goal has been one-stop shopping.
- When did you start using PCA SKIN® daily care and professional products in your practice? Skin Spectrum started in 1991. A lovely woman was starting a new business. Her name was Margaret Ancira and the company was PCA. She was eager to learn as much as she could about cosmetic work. My partner and I taught her how to do glycolic acid peels. She was so engaged about learning and developing. Margaret was the hardest, most passionate worker. In addition, her products were outstanding and of the highest quality. We have ALWAYS carried PCA and I can’t imagine not carrying them!
- What PCA SKIN professional treatments do you use most in your practice? We love all the peels!
- What are some unique ways you combine PCA peels with other modalities? Our practice prioritizes and combines treatments. This means we would perform a microdermabrasion and then add a PCA peel over the treated area. We often removed unwanted moles, keratoses and even pre-skin cancers and then peel over the treated area. It accelerates the healing and gives the background skin some preventive treatment and better blending.
- What are the most important pieces of information you tell a first-time peel patient? We tell all of our patients they must have their skin prepped first. This means they must have the best palette possible for optimal results. Often times being on an excellent PCA topical program for two to four weeks prior to a peel and after a peel is essential. Of course, this includes the very important topical called sunblock!! Also, peels may require a series for certain results and maintenance peels are excellent. Follow-up is critical as our skin is on a continual journey of the past, today and the future.
- How would you explain the difference between chemical peels and laser treatments? Peels are chemicals that are product and technique dependent. Lasers are devices that target specific things such as vascular structures, pigment, superficial layers of skin, etc. Both lasers and peels can improve tone, texture and tightening of the skin. Both can be product and device specific, but also the technical experience is important.
- Do you have a unique method of converting your injectable patients into peel patients? At our first consultation we create a blueprint for our patients. The skin’s tone and texture actually take priority over volume loss. So our topical products, peels and laser options may actually be the “first” on the list. Volume loss is a significant part of balance and harmony in rejuvenation. So we actually don’t “convert,” but educate up front both are on the list of optimizing aging and having the most beautiful, natural look you desire.
- Post-care is important, how do you ensure your patients leave your office with proper post-care? What post-care products do you send with your patients? Prior to any peel, post-op instructions are given. It is also part of our protocol to have patients sign a consent [form saying] they will follow all post-op instructions and follow-up with our practice. Patients understand we have a relationship of caring for them and taking all procedures seriously. Although our peels have excellent, safe results, we respect it is a procedure and there can be variables for healing for many reasons. In addition, all post-op instructions are given to patients in a hard copy as they leave.