This week’s Customer Profile comes from Vu Ho, MD and staff at Beautiful Faces Facial Plastic and Cosmetic Surgery of Plano, TX.
Name: (Coincides with Photo):
Mary Richard, Office Manager/Patient Coordinator
Vu Ho, MD
Emma Gilbert, Medical Aesthetician
Business: Beautiful Faces
City and State of Business: Plano, Texas
1. How many years have you been in business?
Beautiful Faces has been in business for five years.
2. What variety of services do you offer?
Dr. Vu Ho, our double-board certified facial plastic surgeon, offers both surgical procedures and non-surgical procedures including Botox® and fillers. Our MedSpa offers facials, as well as treatments such as SilkPeel®, IPL, laser hair reduction, dermaplaning, NOVALASH® Eyelash Extensions and PCA SKIN® peels.
3. What is your favorite treatment room modality or service?
We have seen the best results with PCA SKIN peels and SilkPeel®! For those of you who are unfamiliar with SilkPeel®, it is a hydrating facial, which uses patented dermalinfusion to infuse a skin-specific solution while simultaneously removing dirt, oil and bacteria from the pores.
4. How do you integrate advanced modalities with PCA SKIN products and professional treatments?
A vast majority of our patients find that integrating dermaplaning or microdermabrasion, as well as the recommended homecare regimen leaves them extremely satisfied with their already wonderful PCA SKIN peel!
5. Tell us about a time you improved a patient’s life?
A surgical patient was unable to receive CO2 laser resurfacing due to inflamed acne at the time of her surgery. She visited our medical aesthetician once she was cleared by Dr. Ho to begin receiving PCA SKIN peels. After only two peels, her acne cleared up and most of the pigmentation associated with the acne had vanished! The patient is ecstatic and now visits us on a regular basis. It is so rewarding to know that our office as a whole can create confidence in our patients!
6. What makes your business successful?
What makes us successful is the personal touch we strive to provide for our patients. We do our best to create a personalized experience for each individual patient that walks through our door. We make it a point to know everyone on a first name basis!
7. When did you partner with PCA SKIN and why did you choose PCA SKIN?
Beautiful Faces partnered with PCA SKIN in 2011. We wanted to offer a quality professional product line that provides superior results, and the outstanding customer service is a plus!
8. What is your favorite PCA SKIN daily care product and why?
It’s hard to choose just one, everyone in the office has a favorite! The PCA SKIN Acne Cream for spot treatment would have to be the number one product used by the staff, it works extremely fast and everyone we have recommended it to loves it!
9. What is your favorite PCA SKIN professional treatment and why?
Definitely the PCA SKIN peels and Oxygenating Trio®. We have noticed the most satisfying results from the wide array of professional treatments available through PCA SKIN!
10. What advice would you give to a newly certified PCA SKIN professional?
Congratulations, you have opened up so many new opportunities by becoming PCA SKIN certified! First and foremost, don’t be afraid to reach out to your PCA SKIN representative and/or call the company to ask questions. Second, take advantage of the online courses and continued education seminars available through PCA. You are about to be rewarded by the success of the products you recommend and use in the treatment room, enjoy!